Retail Commerce: Import of Shopify Orders
Retail Commerce: Import of Shopify Orders
Without Importing Customers
Retail Commerce: Import of Shopify Orders Without Importing Customers
In MYOB Acumatica 2024 R2 and previous versions, when the Sales Order entity was activated for a Shopify or BigCommerce store, the activation of the Customer entity was required. When a new customer registered in a store and placed an order, the order was imported to MYOB Acumatica along with the customer.
In MYOB Acumatica 2025.1, if users do not need to process the customer data in MYOB Acumatica, they can import orders from Shopify and BigCommerce stores without importing customers using a generic guest customer instead.
Configuring the Import of Orders Without Customers
The following topics describe the configuration of the order synchronization with customers between MYOB Acumatica and each of the external stores:
- Shopify: The Minimal Configuration of Order Synchronization section of the Order Synchronization: General Information topic
- BigCommerce: The Minimal Configuration of Order Synchronization section of the Order Synchronization: General Information topic
To configure the synchronization of orders without customers for the Shopify or BigCommerce store, an administrative user should perform the steps described in the topics listed above with the following differences on the Shopify Stores (BC201010) or BigCommerce Stores (BC201000) form:
- Selecting Import in the Sync Direction column for the Sales Order entity on the Entities tab.
- Skipping the activation of the Customer entity on the Entities tab. That is, the Active check box remains cleared for the Customer entity, and no steps are performed to activate the entity.
- Specifying a guest customer in the Generic Guest Customer box on the Customers tab, as the following screenshot shows for a Shopify store.
Figure 1. The guest customer specified for a Shopify store
When the system imports orders from the Shopify or BigCommerce store, the guest customer specified for the store is assigned as the customer for each created sales order. The system does not import customers from the store and does not create new customer records. On the Addresses tab of the Sales Orders (SO301000), the system selects the Override Contact and Override Address check boxes and fills in the ship-to and bill-to information with the corresponding customer's data from the external store.