CRClassSeverityTime

PX.Objects.CR

18 of 18 fields

	Field Name	Type	Display Name	Foreign Key
	`CaseClassID`Default Navigation	`nvarchar(10)`	Case Class	CRCaseClass
Description:No description available
	`Severity`	`char(1)`	Severity	-
Description:No description available
	`CreatedByID`Default Navigation	`uniqueidentifier`	Created By	Users
Description:No description available
	`CreatedByScreenID`	`char(8)`		-
Description:No description available
	`CreatedDateTime`	`datetime`		-
Description:No description available
	`InitialResponseGracePeriod`	`int`	Initial Response Extension	-
Description:This field defines the Target Initial Response Time when a severity was changed in a case and the target for the new severity is less than the actual time passed since the time counter started. The grace period gives the service provider enough time to react to an increased case severity.
	`InitialResponseTimeTarget`	`int`	Target Initial Response Time	-
Description:The timeframe within which the service provider is obliged to provide a response to the initial communication on a particular service case by a service user.
	`LastModifiedByID`Default Navigation	`uniqueidentifier`	Last Modified By	Users
Description:No description available
	`LastModifiedByScreenID`	`char(8)`		-
Description:No description available
	`LastModifiedDateTime`	`datetime`		-
Description:No description available
	`ResolutionGracePeriod`	`int`	Resolution Extension	-
Description:This field defines the Target Resolution Time when a severity was changed in a case and the target for the new severity is less than the actual time passed since the time counter started. The grace period gives the service provider enough time to react to an increased case severity.
	`ResolutionTimeTarget`	`int`	Target Resolution Time	-
Description:The timeframe within which the service provider is obliged to provide a reply to the service user that contains the resolution for the inquiry.
	`ResponseGracePeriod`	`int`	Response Extension	-
Description:These fields define the Target Response Time when a severity was changed in a case and the target for the new severity is less than the actual time passed since the time counter started. The grace period gives the service provider enough time to react to an increased case severity.
	`ResponseTimeTarget`	`int`	Target Response Time	-
Description:The timeframe within which the service provider is obliged to provide a response to the communication by a service user according.
	`TrackInitialResponseTime`	`bit`	Enable	-
Description:This field provides an ability to set Target Initial Response Time and Initial Response Extension.
	`TrackResolutionTime`	`bit`	Enable	-
Description:This field provides an ability to set Target Resolution Time and Resolution Extension.
	`TrackResponseTime`	`bit`	Enable	-
Description:This field provides an ability to set Target Response Time and Response Extension.
	`tstamp`	`timestamp`		-
Description:No description available